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CRI-INVEST
CRI-LSH

FAQs

Foire Aux Questions

Can I change my CRI advisor?

The change of CRI advisor is possible through a request addressed to the Director of the CRI or the Director of the Investor’s House.

At which stage will it be possible to make changes to my file?

Your file can be modified as long as it is in the submission phase. If you wish to make changes to your file after submission, please contact your CRI advisor. Can I change my CRI advisor?

How can I contact my CRI advisor?

There are three ways to contact your CRI advisor:
1. By email.
2. By phone.
3. By requesting an appointment.
Information about your advisor is available through the “My CRI” section of the CRI-INVEST platform.

What are the documents and information to provide to schedule an appointment?

You do not need to provide documents to schedule an appointment. You just need to fill out information on the scoping questionnaire, specifying your land-related needs, such as the desired land area.

How can I schedule an appointment to receive assistance with identifying land for my investment project?

From the land tab, an advisor will contact you to arrange a meeting with the CRI director and clarify land requirements to identify opportunities in the region.

What kind of support can CRI offer me in terms of land?

The CRI will assist you through the land platform to:
– Identify available land for investment at any time.
– Retrieve data on land available for investment.
– Monitor the development of the allocated land with you.

What are the delivery times for documents and authorizations?

“The delivery times for documents and authorizations are:
1- Regulatory, in compliance with the provisions of the relevant legal texts.
2- Procedural, determined by mutual agreement with the relevant authorities.”

What is the legal value of an electronically signed document?

According to Moroccan regulations, an electronically signed document holds the same legal value as a manually signed document. How can you determine if a document is electronically signed?

What is the legal value of an electronically signed document?

According to Moroccan regulations, an electronically signed document holds the same legal value as a manually signed document.

What are the electronically signed documents on CRI-INVEST?

The electronically signed documents on CRI-INVEST include:

– CRUI (Regional Investment Follow-up Committee) minutes.
– Documents and authorizations to be signed by the Wali (Governor), including:
– Environmental acceptability certificate.
– Provisional non-agricultural designation certificate.
– Definitive non-agricultural designation certificate.
– Operating classification (Law 61-00).
– Provisional technical classification (Law 61-00).
– Authorization to operate an industrial, commercial, or service activity in a free export zone.
– Lease order.
– Transfer order.
– Temporary occupation authorization for forest land.

Is there an expiration date for my documents and/or authorizations?

The validity period varies from one document or authorization to another. For example:
– The validity period of the Provisional Non-Agricultural Designation Certificate (AVNA) is 6 months.
– The validity period of the building permit (outside free trade zones) is 12 months.

How can I receive my documents and/or authorizations?

You can receive a copy of your documents and/or authorizations through the CRI-INVEST platform. Is there an expiration date for my documents and/or authorizations?

When will I receive my documents and/or authorizations?

Upon submission of the file, you will be informed of the date of receipt of your documents and authorizations. At each stage of the processing of your file, you will receive a notification informing you of the date of receipt of your documents and/or authorizations.

In what cases can I request an appointment with my CRI advisor?

The request for an appointment via the CRI-INVEST platform is available to all users of the CRI-INVEST platform (investors, architects, agents, etc.) who wish to inquire about procedures, incentives, or investment agreements, or to request information or advice necessary for preparing their investment files.

Can I cancel my appointment or change its date?

To cancel your appointment or change its date, please contact the assigned CRI advisor for any modifications or cancellations.

How to schedule an appointment on the CRI-INVEST platform?

There are two methods to schedule an appointment on the platform:
1. In offline mode: by clicking on ‘Register’ and then choosing the option ‘I prefer to meet you first.’
2. In online mode: By clicking on the ‘Appointments’ tab and then ‘New Appointment,’ you can enter the various information related to your request.

What are the required documents to submit an appeal?

For the friendly appeal to the Wali, a formal appeal request is mandatory. You can also attach other documents that can support your friendly appeal request. Similarly, for the ministerial appeal, a mandatory appeal request is required, along with any other documents that can support your ministerial appeal request.

How many times am I allowed to submit an appeal?

You are allowed to submit an appeal only once.

What are the different deadlines for submitting and processing the appeal?

You can submit your friendly appeal within 10 days from the notification of the contested decision. Your appeal will be processed within 10 days by the regional unified investment commission. In case of no response or if the decision of the CRUI is upheld, you can submit an appeal to the Ministerial Commission, which will review your case within 30 days.

What is the difference between a friendly appeal and an appeal to the ministerial commission?

A friendly appeal is filed with the Wali (Governor), while the ministerial appeal is submitted to the ministerial commission presided over by the Head of Government.

For which decisions am I entitled to file an appeal?

According to Law 47-18, specifically Article 37, an appeal is filed after an unsatisfactory decision from the CRUI. In this regard, the investor has the right to submit a friendly appeal to the Wali (Governor). The commission must make a decision within 10 days from the date of the appeal’s submission. If the commission upholds the decision or fails to make a decision within the specified time frame, the investor has the right to file an appeal with the ministerial commission, which has 30 days to make a decision on the appeal.

What is an appeal, and how can it be submitted?

According to Law 47-18, especially Article 37, an appeal is submitted after an unsatisfactory decision from the CRUI. In this regard, the investor has the right to file a friendly appeal with the Wali (Governor). The commission must make a decision within 10 days from the date of the appeal’s submission. If the commission upholds the decision or fails to make a decision within the specified time frame, the investor has the right to file an appeal with the ministerial commission, which has 30 days to make a decision on the appeal.

Can I modify my application after receiving an unfavorable opinion?

After receiving an unfavorable opinion, your application cannot be modified. Therefore, you should file an appeal through the CRI-invest platform.

Can I request multiple documents at once?

You can request multiple documents at once, depending on the nature of your project.

What should I do if I don’t receive a response to my application?

If you do not receive a response to your application beyond the specified deadlines, please contact your CRI advisor for further information.

Quels sont les moyens par lesquels je serai notifié sur l’étWhat are the means by which I will be notified of the status of my application?at de l’avancement de mon dossier ?

You will be notified through two means: via email and through notifications on the CRI-INVEST platform.

Can I submit my application even if I am missing some documents?

Submission cannot be completed if the application is incomplete. The platform allows you to submit your application in stages and communicate with your advisor to complete the application.

Can I cancel my already submitted application?

An already submitted application cannot be canceled. For more information, please contact a CRI advisor.

Can I have someone else submit my application on my behalf?

The submission of the application can be done by the investor in person or through a representative authorized for this purpose.

How to cancel/archive a dossier during the submission process?

Dossiers in the process of submission on the CRI-INVEST platform that have not been modified for 60 days will be automatically archived.

How can I learn about the procedures to follow in order to benefit from investment incentives?

As soon as you provide your project information in the briefing form, the procedures related to incentives will be automatically presented to you. If needed, the platform allows you to interact with a CRI advisor.

Do I need to physically visit to submit my application?

The platform allows you to submit your application online and view its progress details at any time.

Where can I find the list of documents required for submitting my application?

Under the “Procedures and Incentives” tab on the platform, you will find the list of documents to download for each selected procedure. Furthermore, when submitting your application, the list of required documents will be displayed automatically after selecting one or more procedures.

How can I learn about the procedures to compile my investment dossier?

Please check your internet connection. If the problem persists, please log out and log in again or refresh the page (by pressing F5). If the problem still persists, please contact a CRI advisor.

What should I do if the application takes a long time to respond?

Please check your internet connection. If the problem persists, please log out and log in again for the second time or refresh the page (by pressing F5). If the problem continues, please contact a CRI advisor.

How can I recover my password?

On the platform login page, click on “Forgot Password?”, enter your email address, and a link to reset your password will be sent to you. What should I do if the application is slow to respond?

What should I do if I can’t log in?

If you haven’t created an account, please follow the instructions mentioned in the question “how to create an account.” If you want to log in using your email address, make sure you have the correct email address associated with your account. If you’ve forgotten your password, click on “forgot password?” and enter your email address; a password reset link will be sent to you. If the issue persists, please contact a CRI advisor.

How to create an account?

Click on “create an account” on the login page of the platform. Enter your email address and create a password that must contain at least 8 characters, including a lowercase letter, a special character ($#§/\[]{}…), an uppercase letter, and a number. Then click on the “create account” button. An email will be sent to the provided email address. After activating the account, you will be redirected to the login page to access the platform.